Service Operations Officer

at University of Melbourne

About Chief Operating Operator Portfolio

The Chief Operating Officer (COO) Portfolio is responsible for the University's budget and financial performance, and the management of its property and capital. It also delivers efficient and effective shared services in support of all aspects of the University's business.

About the role

As Service Operations Officer you will play a critical role in providing operational and administrative support to the various service teams in the Stop 1 space. You will develop and maintain a range of information management tools, oversee the coordination of assets and resources and manage service requests to ensure a smooth running of Stop 1 services.

About you

  • Tertiary qualifications in a relevant discipline and/or equivalent combination of relevant experience and education/training.

  • Strong problem-solving skills, with a focus on action and delivering outcomes.

  • Excellent computer literacy, an ability to document processes and work with complex systems.

  • The ability to capture and manipulate data and generate basic operational reports.

  • Proven ability to thrive in a changing and fast paced environment


  • Maximise your benefits through our Salary Packaging scheme

  • Flexible family friendly policies, providing generous leave and working conditions

  • The opportunity to work in a culturally rich environment

  • A substantial discount to eligible staff and their immediate families in undertaking further studies at the University of Melbourne

To find out more, go to


The University is a vibrant campus. We have well-established clubs and networks giving the opportunity to engage and collaborate with other staff around the University. We strive to create an environment where staff and students promote culturally inclusive behaviour and activities, ensure cultural differences are heard and explored, and actively seek to learn from other cultures.

How to apply

Your application submitted should include a CV along with your responses against the selection criteria found in the Position Description for the role.

*For information to assist you with compiling short statements to answer the selection criteria/competencies, please go to

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