Senior Case Officer

at University of Western Australia

University Secretariat Complaint Resolution Unit

  • Take the opportunity to work in a role that is different every day and join our team at the University Secretariat!
  • Level 7, full-time appointment on a permanent/ongoing basis
  • Salary range: $86,801 to $96,427 plus 17% superannuation

The University of Western Australia (UWA) is ranked amongst the top 100 universities in the world and a member of the prestigious Australian Group of Eight research-intensive universities. With an enviable research track record, vibrant campus and working environments, supported by the freedom to 'innovate and inspire' there is no better time to join Western Australia's top University.

About the team

The University Secretariat is responsible for a diverse range of executive, administrative, and case management functions supporting the corporate and academic governance of the University. Key strategic committees of the University are provided executive and administrative support including the University's governing body Senate, several Senate Standing Committees and Academic Board. It is also responsible for the complaint resolution framework and specific case responsibilities in regards to student appeals, complaints, discipline, and student behaviours under the Code of Conduct.

As part of the University Secretariat, The Complaint Resolution Unit (CRU) is responsible for the strategic management of the following University frameworks:

  • Complaint resolution;
  • Student conduct and discipline; and
  • Fitness for study (students)

About the opportunity

Supporting the Manager, Complaint Resolution Unit, you will assist with case administration and management, including the investigation of cases referred to the CRU. As part of the CRU, you will provide case briefings and case management advice to senior staff; and provide information and assistance to other parties to a case.

You will also play a key part in developing the above case management frameworks through stakeholder engagement and focused projects.

Working flexibly within the CRU, you will be part of a small, cohesive team focused on developing best practice. Responsibilities are shared by all team members and engagement in both operational and strategic work is encouraged.

About you

We are in search of an experienced colleague who has an inquiring and analytical mind to undertake casework, and in particular, case investigations. You will provide advice support to relevant decision makers based on a sound understanding of relevant legislation, policies and procedures.

Our new colleague will have strong written and verbal communication skills with demonstrated capacity to engage effectively with a range of stakeholders. Previous experience working in the higher education sector or a large and complex organisation will be highly regarded.

To be considered for this role, you will demonstrate:

  • Relevant tertiary qualification or equivalent competency
  • Case management experience, preferably in a relevant field
  • Experience in handling confidential and sensitive issues
  • A strong understanding and commitment to procedural fairness
  • Strong consultation and negotiation skills
  • Interpretation and application of relevant policies/regulations
  • Capacity in policy and process development;
  • Ability to support other case managers and assist in training

Full details of the position's responsibilities and the selection criteria are outlined in the position description and applicants should clearly demonstrate they meet the selection criteria.

About campus

We work at one of Australia's most beautiful university campuses, with some of the most inspiring people on the planet. In addition to facilities such as gym, library, swimming pool and childcare, we have great public transport links and end of trip facilities so you can ride, run or walk to work.

Closing date: 5:00 PM on Friday, 20 September 2019

This position is only open to applicants with relevant rights to work in Australia.

Application Details: Please apply online via the Apply Now button.

Please see the position description prior to applying: 503335.pdf

Diversity and Inclusion

UWA is committed to a diverse workforce. We celebrate inclusion and diversity and believe gender equity is fundamental to achieving our goal of being a top 50 university by 2050.

  • We have child friendly areas on campus, including childcare facilities. Flexible work arrangements, part-time hours and job sharing will all be considered.
  • UWA has been awarded Platinum Employer Status for being a Top Ten Employer for LGBTI Inclusion by the Australian Workplace Equity Index (AWEI -2019).
Perth Western Australia Australia

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