The Guest Services Officer, in conjunction with the Guest Services Coordinator, is responsible for the day to day management of the reception areas, ensuring excellent customer service delivery to all users of Melbourne University Sport (MU Sport) facilities.
The position works closely with the Guest Services Coordinator, supporting recruitment, induction, and supervision of casual staff and ensuring the reception areas are staffed effectively to meet the expectations of MU Sport customers.
The position assists in the setup, maintenance and updates of all revenue generating programmes and services of the reception desk point of sale (POS) and Gladstone systems.
The Guest Services Officer will work regular shifts at reception and is required to work outside of standard business hours. The position reports to the Guest Services Coordinator.