Only Indigenous Australians are eligible to apply as this position is exempt under the Special Measure Provision, Section 12 (1) of the Equal Opportunity Act 2011 (Vic).
The Student Support Officer will be based in the Learning and Teaching Unit, reporting to the Student Support Team Leader. The incumbent will be responsible for the provision of expert advice and operation support in regard to graduate pathways, referrals from University Services, enrichment support for student societies and specialist cohorts, complex advising issues and clinical enrolment compliance within the Learning and Teaching Unit. This role will support the Faculty's academic and professional staff in the delivery of MDHS undergraduate and graduate programs including postgraduate coursework, honours and RHD.
The Student Support Officer is responsible for delivering excellent student experience across all Faculty programs while working closely with all learning and teaching aligned academic and professional staff within Schools and Departments. The incumbent will maintain effective working relationships with University Services and Graduate Schools to ensure high quality and timely delivery of services.
The incumbent will serve as liaison to the University's Indigenous Unit, Murrup Barak, and work to support the indigenous MDHS cohort alongside the Associate Dean (Indigenous) and the POCHE Institute. The incumbent will also contribute to creating a uniquely Australian experience for the rest of our students through dedicated project work with internal and external stakeholders.
The Student Support Officer will be part of a team of staff responsible for delivery expert service and advice to stakeholders of the Learning and Teaching Unit within agreed service standards and a framework of excellence in customer service.