Infrastructure Applications Analyst/Developer

at University of Melbourne

About Chief Operating Operator Portfolio

The Chief Operating Officer (COO) Portfolio is responsible for the University's budget and financial performance, and the management of its property and capital. It also delivers efficient and effective shared services in support of all aspects of the University's business.

About the role

In this role, you will be required to administer, support and maintain an agreed portfolio of applications supported by the Infrastructure/CRM Applications Team. As the Infrastructure Applications Analyst/Developer you will also perform technical and/or functional analysis when and if required to resolve issues and restore services as soon as practicable.

It will be essential to have strong customer focus and relationship management skills in this role as you will be representing Infrastructure Services to the wider University. The role will also require you to be highly organised, detail oriented and accurate, as well as adept at working independently and as a team player.

About you

In order to be successful in this role, you will have:

  • Tertiary qualifications in a relevant discipline and or equivalent mix of education and relevant experience.
  • Experienced administering and maintaining enterprise and/or distributed systems in a commercial environment and an understanding of integration middleware technologies and the ability to learn and perform system administration tasks and activities across a range of disparate applications.
  • Excellent problem analysis, root cause diagnosis, and solving skills, with the ability to analyse production incidents and lead and work effectively as part of a team of experts to resolve multi-functional problems.
  • Demonstrable ability to communicate effectively across all levels of the organisation, adapt to change, and high degrees of initiative to meet service expectations, and handle multiple assignments to meet competing deadlines.
  • Strong evidence of customer focus and relationship management is essential for this role as the incumbent is representing Infrastructure Services to the wider University and must be organised, detail oriented and accurate, as well as adept at working independently and as a team player.


  • Maximise your benefits through our Salary Packaging scheme

  • Flexible family friendly policies, providing generous leave and working conditions

  • The opportunity to work in a culturally rich environment

  • A substantial discount to eligible staff and their immediate families in undertaking further studies at the University of Melbourne

To find out more, go to


The University is a vibrant campus. We have well-established clubs and networks giving the opportunity to engage and collaborate with other staff around the University. We strive to create an environment where staff and students promote culturally inclusive behaviour and activities, ensure cultural differences are heard and explored, and actively seek to learn from other cultures.

How to apply

Your application submitted should include a CV along with your responses against the selection criteria found in the Position Description for the role.

*For information to assist you with compiling short statements to answer the selection criteria/competencies, please go to

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