Customer Insights Manager

at University of Melbourne

The Customer Insights and Strategy Manager acquires and analyses a range of internal (CRM, Student data) and external data sources to enhance the customer experience and improve business performance (acquisition, conversion and retention).

The role will directly consult and provide customer insights to inform decision making on product development, communications strategy and process improvement. A key contribution of this position is to integrate data from various sources to provide clear, relevant and measurable insights and Interpret complex data sets to key stakeholders across the University to support the School's targets.

Parkville Victoria Australia

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