Team Leader, Customer Service (ASK La Trobe)
- Full time - 2-year fixed term contract until April of 2021
- Great friendly environment,
- Make a difference and impact your customers
- Lead a newly formed team
ASK La Trobe's fundamental purpose is to deliver exceptional customer service and valued solutions to students, staff and stakeholders.
The Senior Coordinators, ASK La Trobe will be responsible for supervising staff, driving continuous improvement, overseeing and contributing to the day-to-day operations including workforce allocations, rosters, scheduling and reporting.
Other Responsibilities will include:
- Monitor and Develop new innovative methodologies and procedures
- Develop and improve the capability of staff
Inspire, motivate and mentor staff to better meet the current and future requirements of the division
Create solutions through innovation to provide efficiencies
Skills & Experience
To be successful in this role you are:
- Proven people manager
- Able to manage stakeholders
- Great communicator - written and verbal
- Able to influence and change culture
- Time efficient
- Solution focussed
A bit about La Trobe University - Student Services:
Student Services and Administration is the full range of student administration and student support services - front line customer service, admissions to graduations, counselling services, equity and diversity, child care, accommodation services, inclusive resources development and campus life functions
Please click on this link for a full list of Benefits http://www.latrobe.edu.au/jobs/working/benefits
How to Apply
Closing date: Sunday the 19th of May
Please submit a covering letter and resume.
Position Enquiries: Catia Nascimento, Manager, ASK La Trobe, C.Nascimento@latrobe.edu.au
This position is open to people with a valid full-time working visa.
Please scroll down to apply.
La Trobe University is an Equal Opportunity Employer.
All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.
For further enquiries on how to apply for this role, please contact Caitlin Hosking, Senior Recruitment Business Partner 03 9479 1324
To apply and to view position description please visit http://www.latrobe.edu.au/jobs
About La Trobe
La Trobe University's success is driven by people who are committed to making a difference. They are creative and highly motivated, pursue new ideas and create knowledge. La Trobe is one of Australia's research leaders, and the largest provider of higher education to regional Victoria. La Trobe University turned 50 in 2017, and over the half century of its existence it has established a reputation as an innovative and accessible university, willing to take risks and take on challenges. Our teaching and research address some of the most significant issues of our time and we're passionate about driving change through operational excellence to benefit the communities we serve.