Administrative Officer/Receptionist

at University of Melbourne

About University Services

University Services comprises of 1,600 professional staff focused on providing client-centric and innovative services to the University. The group is providing transformational change, defining and influencing future service enhancements, and acts as a shared services function within the University of Melbourne.

About the role

Counselling and Psychological Services (CAPS) provides free professional counselling to students and staff, and delivers a range of mental health training and workshop activities. The Administrative Officer / Receptionist is responsible for the provision of high quality, professional and efficient reception and general administrative services to clients and staff of CAPS and the University community.

The Reception area is the first point of contact between CAPS and the wider community, and as such, this position often assumes responsibility for both the 'first impressions' of the Service and ongoing public relations. The role is expected to exercise judgement in regards to the urgency with which clients need to be seen, and requires a flexible, interactive manner with those approaching counselling.

About you

  • Demonstrated effective interpersonal skills including strong written and oral communication skills with the ability to respond sensitively to people in distress.
  • Completion of a diploma qualification with relevant experience or an equivalent combination of relevant experience and / or education training within the tertiary / health care sectors.
  • Demonstrated ability to work to deadlines and prioritise under pressure.
  • Demonstrated concern for work quality and standards.
  • Demonstrated computer skills, including advanced usage of MS Office and database programs.
  • Enthusiastic, energetic and self-motivated, with a flexible and adaptable attitude in a diverse work environment.


  • Maximise your benefits through our Salary Packaging scheme

  • Flexible family friendly policies, providing generous leave and working conditions

  • The opportunity to work in a culturally rich environment

  • A substantial discount to eligible staff and their immediate families in undertaking further studies at the University of Melbourne

To find out more, go to


The University is a vibrant campus. We have well-established clubs and networks giving the opportunity to engage and collaborate with other staff around the University. We strive to create an environment where staff and students promote culturally inclusive behaviour and activities, ensure cultural differences are heard and explored, and actively seek to learn from other cultures.

How to apply

Your application submitted should include a CV along with your responses against the selection criteria found in the Position Description for the role.

*For information to assist you with compiling short statements to answer the selection criteria/competencies, please go to

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