Senior Servicenow Technical Consultant/Developer

at University of Melbourne

Infrastructure Services, University Services

About University Services

University Services comprises of 1,600 professional staff focused on providing client centric and innovative services to the University. The group is providing transformational change, defining and influencing future service enhancements within the University of Melbourne. The Senior ServiceNow Technical Consultant / Developer is a member of the ServiceNow Support Team which sits within the Applications & Technology Management portfolio.

About the role

Reporting to the ServiceNow Technical/Development Lead, the Senior ServiceNow Technical Consultant / Developer will be part of ServiceNow Solution Team within Infrastructure Services portfolio of University Services.

ServiceNow platform, as implemented at the University of Melbourne, is a strategic enterprise service management platform for staff needing to access service and support from University Services. Under the broad direction of the ServiceNow Technical Lead, the incumbent will be responsible for Design and Development of ServiceNow applications, maintenance of the ServiceNow platform and provide support for all applications on ServiceNow platform, including bespoke extensions.

About you

  • ServiceNow certified Application Developer with an appropriate tertiary qualification and/or equivalent mix of education/training and relevant experience.

  • Deep functional and technical knowledge of ServiceNow platform as well as experience delivering large-scale ServiceNow implementations.

  • Experience in developing business rules, UI actions, form sections, notification events, client scripts (JavaScript) including AngularJS (Web application framework) on Service Now platform.

  • Experience in Agile & DEVOPS software development management, Continuous Integration and Quality Assurance practices.

  • Knowledge of information systems support practices and ITIL across a wide range of enterprise information systems and related technologies.

  • Proven ability to thrive in a changing and fast paced environment


  • Maximise your benefits through our Salary Packaging scheme

  • Flexible family friendly policies, providing generous leave and working conditions

  • The opportunity to work in a culturally rich environment

  • A substantial discount to eligible staff and their immediate families in undertaking further studies at the University of Melbourne

To find out more, go to

Salary: $99,199 - $107,370 p.a. plus 9.5% superannuation

Close date: 30 Sep 2018

Position Description & Selection Criteria

Download File 0046605.pdf

*For information to assist you with compiling short statements to answer the selection criteria/competencies, please go to

Melbourne Victoria Australia

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