Senior Improvement Analyst

at University of Melbourne

Business Improvement Group, Academic Services, University Services

About University Services

University Services comprises of 1,600 professional staff focused on providing client centric and innovative services to the University. The group is providing transformational change, defining and influencing future service enhancements within the University of Melbourne. The Senior Improvement Analyst is a member of the Business Improvement Group which sits within the Academic Services portfolio.

About the role

The Senior Improvement Analyst plays a key role in supporting business improvement activities within Academic Services to improve the student and customer experience. This will be achieved by working in collaboration with business owners, subject-matter experts, and other key stakeholders to understand business problems, identify opportunities for improvement, and lead or contribute to activities that support the development and implementation of innovative solutions. It is crucial that the Senior Improvement Analyst has expertise in business analysis and project management tools, techniques, and methodologies, including the use of project control methods such as risk and issue management. It is highly desirable to have experience in change management. The Senior Improvement Analyst will be an active advocate of continuous improvement, delivering process excellence through human-centred design, and other improvement methodologies (eg. Lean Six Sigma) to build capability within Academic Services and ensure sustainable change.

Under the supervision of the Program Manager, the Senior Improvement Analyst will engage with stakeholders across the University, including University Services and academic divisions (faculties, schools, and departments) and ensure that improvements are customer-centric. Projects may include supporting strategic initiatives or improvements to core business processes, such as those relating to enrolment and course planning. Improvements will be made to improve the customer experience, increase efficiency and reduce waste, drive towards consistency of practice, and leverage system support of business processes to meet the needs of end users.

About you

  • The appointee will have a tertiary qualification in a relevant discipline and/or equivalent mix of education and relevant experience in business analysis and/or project management
  • Demonstrate the University Services Values of University First by acting in the best interest of your employer; displaying Service Excellence by striving to deliver beyond expectations and taking ownership of the delivery; and value working collaboratively as One Team, connecting with people and building relationships in your workplace.
  • Significant experience in process improvement and problem-solving in a large and complex organisation (preferably in higher education), and the proven ability to deliver detailed business requirements.
  • Proven ability to thrive in a changing and fast paced environment


  • Maximise your benefits through our Salary Packaging scheme

  • Flexible family friendly policies, providing generous leave and working conditions

  • The opportunity to work in a culturally rich environment

  • A substantial discount to eligible staff and their immediate families in undertaking further studies at the University of Melbourne

To find out more, go to


The University is a vibrant campus. We have well established clubs and networks giving the opportunity to engage and collaborate with other staff around the University. We strive to create an environment where staff and students promote culturally inclusive behaviour and activities, ensure cultural differences are heard and explored, and actively seek to learn from other cultures.

Salary: PSC8 $99, 199 - $107, 370 p.a. plus 9.5% superannuation

Close date: Sunday 30 September 2018

Position Description & Selection Criteria

Download File 0043903.pdf

*For information to assist you with compiling short statements to answer the selection criteria/competencies, please go to

Melbourne Victoria Australia

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