Support Centre Consultant

at University of Melbourne

Infrastructure Services, University Services

About University Services

University Services comprises of 1,600 professional staff focused on providing client centric and innovative services to the University. The group is providing transformational change, defining and influencing future service enhancements within the University of Melbourne.

About the role

Supporting the Teaching and Learning spaces via immediate response for issues pertaining to audio visual, lighting and related IT equipment within supported spaces and includes the ongoing maintenance and proactive support of each space.

Reporting to a Support Centre Team Leader, the Support Centre Consultant will deliver customer service excellence by assisting the team in ensuring that all Performance levels and KPI's are met. The position will work closely with colleagues within the Support Centre and across University Services in order to ensure the high quality and timely delivery of Support Centre services.

About you

  • The appointee will have a minimum of a Certificate IV and extensive relevant work experience or a formal qualification in Audio Visual Technology and/or an equivalent mix of education and relevant experience.

  • Experience in Enterprise Service Management processes to ensure quality services are delivered to clients within a timely manner.

  • Experience in a service operations environment within a large complex organisation and a multi-sourced services environment.

  • Demonstrated ability to deliver problem-based solutions with AV and related IT equipment that are innovative and adaptive to change.

  • A strong customer focus with excellent customer service and strong interpersonal skills with the ability to develop relationships and to liaise with a wide range of internal and external stakeholders.

  • Technical knowledge of a range of educational technologies that support the development, installation, operation, and maintenance of AV and related IT equipment in student-centred teaching and learning environments

  • Demonstrated ability to deliver problem-based solutions with AV and related IT equipment that are innovative and adaptive to change.

  • Proven ability to thrive in a changing and fast paced environment


  • Maximise your benefits through our Salary Packaging scheme

  • Flexible family friendly policies, providing generous leave and working conditions

  • The opportunity to work in a culturally rich environment

  • A substantial discount to eligible staff and their immediate families in undertaking further studies at the University of Melbourne

To find out more, go to


The University is a vibrant campus. We have well established clubs and networks giving the opportunity to engage and collaborate with other staff around the University. We strive to create an environment where staff and students promote culturally inclusive behaviour and activities, ensure cultural differences are heard and explored, and actively seek to learn from other cultures.

Salary:$68,892 - $79,130 p.a. plus 9.5% superannuation

Close date: 30/09/2018

Position Description & Selection Criteria

Download File 0046135.pdf

*For information to assist you with compiling short statements to answer the selection criteria/competencies, please go to

Melbourne Victoria Australia

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